PAWA CATERING PTY LTD
TERMS AND CONDITIONS
Pawa Catering aims to bring people together to celebrate in ceremony and eating food! Feeling happy is always about what you eat!
Pawa Catering specialise in events of all occasions and highlight the use of native foods through finger food style eating. Creating food fusions of first nations native foods and western ingredients, we bring a new way of showcasing nutrient rich, colourful striking foods used by our people in Victoria and NSW to help meet your expectations we have set out some important information below to make the catering experience relaxed and hassle free.
‘We’, ‘our’, ‘us’ and ‘Pawa Catering’ means Pawa Catering Pty Ltd (ACN 57 632 232 556).
‘You’ and ‘yours’ means the client.
These terms and conditions together with our quote form an agreement between Pawa Catering and you.
The payment by you of any fees or charges for our services shall be deemed to be an acknowledgement and acceptance by you of these terms and conditions.
Pawa Catering may from time to time update these terms and conditions. In this event, the most current version terms and conditions on the website will apply to any future dealings as between you and Pawa Catering.
The laws of Victoria apply to these terms and conditions and you irrevocably and unconditionally submit to the jurisdiction of Victoria.
We advise all chilled food products be refrigerated up to the time they are served and be consumed within 4 hours of delivery. Warm food products should be consumed immediately.
Event catering (including grazing tables)
We recommend that a chef prepares our hot food products at your event. The service provided by the chef will comprise preparing, heating, garnishing, arranging the canapes. Involvement by the chef is an important aspect of our brand to ensure quality assurance to our customers and the health and safety of your guests.
We require a kitchen or other dedicated space for our chef to prepare our hot food. You must advise us of the facilities that you do have or do not have available for us to use, including an oven, stovetop, fridge, sink, microwave and bench space. This may affect what food our chef is able to prepare.
We will provide all cookware, chef’s equipment and any necessary appliances (such as a deep fryer).
If you choose not to engage our chef, we advise all chilled food products be refrigerated up to the time they are served and be consumed within 4 hours of delivery. Warm food products should be consumed immediately.
If you do not engage our chef, you assume total responsibility and risk for serving or heating Pawa Catering’s food products. Pawa Catering is not liable for any loss or damage sustained by you or by any person in these circumstances.
We aim to use the freshest produce available. As our focus is on using seasonal produce, menus are subject to change depending on the season and availability of the product from the supplier. Where an ingredient or menu option is not available we will aim to let you know if there are any changes so you may choose an alternative, but this may not be always possible. If there is a situation where we are not able to contact you, we will replace the ingredient or menu option with a suitable alternative.
You must let us know of any dietary needs and we will use out best endeavours to accommodate your needs. However, although we are aware of the serious implications of food allergies, our kitchen and equipment may contain traces of nuts, eggs, lactose and other known allergens. Pawa Catering is not liable for any reactions, loss, or damage resulting from exposure to allergens by any person. It is important that you advise your guests who suffer from allergies of this limitation.
Any dietary needs must be advised at least:
- 48 hours prior for a corporate catering order;
- 7 days prior for an event order; and
- 10 days prior for an event order that includes a grazing table or 100 plus people
Packaging and serving
All our corporate catering food is served in biodegradable disposable packaging. We can provide disposable cutlery, plates, napkins and cups for a fee. The bioplastic products we use are made from Ingeo™ – a bioplastic made from plants, not fossil fuels. The products we use are either recyclable or compostable, meaning less waste ends up in landfill.
Our event and function food is presented on ceramic, melamine platters provided by Pawa Catering at no cost. You must arrange a time with us to collect any serving trays or other property of Pawa Catering within three days of your function. We can provide crockery for small events including plates, cups, cutlery at an additional cost.
We will confirm the delivery details the day before the event and contact you on your mobile to let you know we are on our way. Please ensure you are contactable and let us know if there are parking restrictions or any other limitations which may affect delivery.
To provide our chef and wait staff services, we require a designated car parking space for one or more vehicles. If we incur parking charges/fees, these fees may be charged to you after the event.
Order deadlines and minimum orders
For corporate catering, orders must be placed within 48 hours prior to the delivery time.
For event catering, orders must be placed within one week prior to the event time.
If for some reason you are not able to order by these times, please contact us and we will try to accommodate you if possible.
Minimum order requirements are as follows:
- Weekdays (Monday to Thursday): $150
- Weekend (Friday, Saturday and Sunday): $800
- Public Holidays : $1000
Prices and payment
Food: The price of any food you order will be stated in your quote. The food price is quoted exclusive of any staff requirements, delivery and equipment.
Chef: $60 an hour for a minimum of three hours. If the event is for less than three hours, the minimum three hour fee will still be charged. Public holidays incur a 25% public holiday loading fee.
Wait staff: $45 an hour per waiter for a minimum of three hours. If the event is for less than three hours, the minimum three hour fee will still be charged. Public holidays incur a 25% public holiday loading fee.
Delivery: $10 within 5km of Footscray and between 10am and 5pm Monday to Friday. For deliveries outside this area and/or time period, a different charge will apply which will be included in your quote.
Plates and cutlery: please contact us for a quote specific to your needs.
All prices quoted are inclusive of GST, provided with final cost on invoice.
Deposits and Payment
For corporate orders over $1,000 a 50% non-refundable deposit is payable at least 7 days prior to the delivery date and to secure the event booking. Pawa Catering is under no obligation to provide its services to you if you do not pay the deposit least 7 days prior to the delivery date.
Conferences & Event Catering Deposits
All quotes are subject to availability at the time of booking and a 50% deposit is required to secure the event date. No event is considered confirmed until deposit has been received. The balance will be invoiced upon confirmation of numbers 10 working days prior to the function and full payment of the function is required prior to the event date, unless other arrangements have been made previously. Any additional charges will be invoiced after the event.
We accept payment by most credit cards, including Mastercard, AMEX and Visa (credit card surcharges apply). We also accept payment by direct transfer. Payment details are set out on the invoice.
Any additional charges will be invoiced after the event.
Changes or Cancellation
Staffed events that are cancelled less than 72 hours prior to the event for any reason, including weather or any other circumstances will incur a fee of 100% of the final invoice. Customers who cancel staffed events during peak time (November and December) with less than 7 days notice will not be refunded the initial 50% security deposit. Delivery only bookings that are cancelled with less than 48 hours notice may incur up to 100% fee, depending on the notice given
For any changes or cancellation of orders, written notice is required:
- 48 hours prior to the event for orders under $1000;
- One week prior to the event for orders between $1000 and $5000;
- Two weeks prior to the event for orders over $5000.
If you cancel after these periods, 50% of the original quote will be charged to you.
Regrettably, we may have to cancel an order. If we cancel an order, we will give you written notice at least 48 hours prior to the event, and we will refund any deposit or payment paid by you.
Where circumstances beyond Pawa Catering’s control prevent Pawa Catering from fulfilling any of its obligations, Pawa Catering will be released from this agreement without penalty.
Confirmation of details
Menu, final numbers, dietary requirements and staff for functions are to be confirmed 10 business days prior to the event.
If the final numbers decrease after confirmation has been made, you will be charged at your confirmed numbers.
Liability and indemnity
Our total liability to you (if any) for loss or damage will be limited, at our election to, where goods and services are supplied or offered by us for a fee, the cost of those the goods and services.
You use and occupy any venue where our food is served and/ or our services are engaged at your own risk. You indemnify us and our employees and agents from and against all actions, suits, claims, demands, liabilities, costs, expresses, loss and damage incurred or suffered by us arising out of any injury or damage to any person or property as a direct or indirect consequence from or during the use of any such venue.
This liability limitation and indemnity does not exclude any rights which by law may not be excluded.
Our quotes will be valid for 7-14 days from the date provided and can be extended by us to 30 days if you require. If your requirements change, we will review the quote and provide you a new quote.
Pawa Catering may decline requests by you for any food, services or equipment in its discretion.
Invoices can be created by following the “get a quote” button.